Shipping & Delivery
Shipping & Delivery
Shipping is FREE on your first order, with no minimum spend.
For subsequent orders, shipping is FREE when your order is US$30 or above (after discounts). Orders under US$30 will be charged US$5 for shipping. Shipping costs are converted to local currency based on the daily exchange rate.
Courier and express shipping rates will be calculated at checkout.
Remember to add a skincare or makeup product to your fragrance or home scent-only order to qualify for free shipping.
Once we have received your payment, your order will usually be dispatched within 2-4 business days from Hong Kong and you will receive an email confirmation once it has been shipped. You will receive your order within 7-14 business days.
Approximate delivery times
|Cost*||Major cities||Most areas||Remote areas||Signature required?|
FREE for orders over US$30 (after discounts)
US$5 for orders below US$30 (after discounts)
|7-15 postal days||7-17 postal days||10-14 postal days||Yes|
|Fragrance-only orders||25TL||7-15 postal days||7-17 postal days||10-14 postal days||Yes|
|Haircare Products||Haircare products over 250ml are charged between US$2 - US$15 depending on size||7-10 postal days||7-10 postal days||10-14 postal days||Yes|
*Please note that all costs are converted to local currency based on daily exchange rate.
You can expect to receive your order shipped via registered post with within 7-10 business days to major cities, 7-14 business days for other destinations and 10-14 business days for more remote areas. If you have not received your order after 14 business days please contact us.
All orders shipped via registered post are insured for loss or damage. Please note that a signature is required for delivery. We suggest having your parcel shipped to your workplace if no one is home during the day to sign for your delivery.
We have a US$10 surcharge on fragrance-only orders because they are classified as 'dangerous goods' by International Air Regulations and require special handling.
To waive this surcharge, add any non-fragrance item to your order.
Shipping costs are converted to local currency based on the daily exchange rate.
Larger haircare products are considered "heavy goods," that require special handling, thus incurring a surcharge.
The surcharge applies to haircare items of 250ml or more, as shown below:
|Haircare Volume||Surcharge per Item|
|Below 250ml||NO SURCHARGE|
*Surcharges are converted to local currency based on daily exchange rate
Courier Delivery with Prepaid VAT
Orders shipped to the following countries can be shipped using a special courier service. This applies only to orders that do not contain fragrances and some home scents.
|List of Countries with Prepaid VAT Courier Delivery|
Postal Delivery with Prepaid VAT
Orders shipped to the following countries can be shipped using a special postal service.
|List of Countries with Prepaid VAT Postal Delivery|
All VAT and taxes are prepaid using this service so you do not need to pay any more once the order is received. This means that there will be fewer customs delays so you'll receive your order faster.
We highly recommend you use this option to send gifts since the recipient will not be burdened with VAT charges and you can confirm delivery through our order tracking page.
You'll also have access to enhanced order tracking, allowing you to see confirmation of your parcel's delivery.
VAT, taxes and duties
We ship to over 200 countries worldwide.
Over 90% of orders are delivered without additional customs charges, especially in USA, Australia and New Zealand.
In the event that you are charged VAT or additional taxes when your order is delivered we will reimburse for your expense. We do this on a purely goodwill basis as we are not obligated to cover VAT costs.
To be reimbursed for your expense, please collect your package and pay any taxes and keep the receipt. You can then submit a VAT claim through our website and we will refund the amount of the charge. All refund claims must be made within 6 months from your order date.
Please note that this service is not available for orders shipped to China, Japan, New Zealand, Australia, Singapore, Brazil, Argentina, UAE, Oman, Norway or Egypt.